Change-of-mind refunds after delivery begins
Delivery of a digital customization entitlement begins as soon as payment is confirmed. Once delivery has begun, cancellation or refund for a simple change of mind is not available.
When a full refund is available
A full refund will be issued when a legally recognized reason is confirmed, including:
- payment was approved but the Digital Entitlement was not delivered;
- the delivered item does not match its description or the purchase contract;
- the same order or item was charged more than once;
- the payment was not authorized by the Account holder;
- a minor made a purchase without consent required from a legal representative; or
- applicable law otherwise requires a full refund.
How requests are handled
- For a Mac App Store purchase, request a refund through Apple’s Report a Problem process. For a PortOne payment, send support only the purchasing Account, payment time, and information needed to locate the order. Do not send a full payment-card number or password.
- After Apple or the payment service provider confirms the refund, the entitlement granted by that payment source will be revoked.
- If no other valid grant covers the revoked item and it is currently equipped, that category returns to its default item: the default hamster, default speech bubble, or default tossable toy.
Account deletion and refunds
Deleting a SIDEY Account is not a purchase refund request. A valid Apple in-app purchase may still be restored to a new SIDEY Account using the same Apple purchasing account.
Records and statutory rights
Refund requests and outcomes are retained securely for the period needed to resolve disputes and meet legal obligations. This Policy does not limit cancellation, termination, or remedy rights guaranteed by applicable law.
Support
- Seller: 싸이디(SIDEY)
- Email: ryu200112@gmail.com
- Business registration number: 388-53-01259